“Dear Ms. Royer,
I was informed by Carlos Boone (Maryland) that you were his supervisor/manager.
This message is to inform you that I have received "excellent customer service" from Mr. Boone.
His demeanor, calmness, efficiency and especially trustworthiness is most worthy of mention.
We worked together to satisfy a debt that I did not know I had. As I am certain you know, these economic times are difficult on everyone, including me. He kept his word and followed through to ensure both parties communicated with ease and competently. I felt very comfortable working with Mr. Boone.
Mr. Boone is most definitely a great asset to your company and I believe the employees he supervises should learn from his ability to communicate and get "the job done". This will most definitely benefit FMS.
This communication with you is to ensure that he is recognized for his work well done.
Most Sincerely,
Louise
Please do not hesitate to communicate with me if the need should arise and I give you my permission to share this message and to place it in his personnel file for future evaluations.
P.S. By the way :)
I have never written a letter praising anyone for taking $200 out of my pocket !
I am unemployed (worked in the media for 20 years), (looking for work ferociously, of course). I have gone through all my savings, and I receive NO financial assistance from anyone. I am the sole provider for my teenage daughter, nevertheless I owed the money and the "odd thing" is that I feel good the debt is paid.
Hopefully karma will turn my way and in some shape or form, put food on the table :)”
Louise, Debtor
FMS Financial Solutions