Clear Communication: Sending your delinquent accounts to a collection agency should not seem like you have lost control or given up the ability to manage your outstanding accounts receivable. At FMS you have the ability to review your entire portfolio 24/7 on our interactive website, communicate directly with our collectors, and examine account activity and balances through our proprietary technology. On a monthly basis we send a report outlining all collection activity along with your check.
Client/Customer Retention: We understand the importance of maintaining a customer base and the cost involved in acquiring new clients and losing existing ones. At FMS, not only do we try to collect defaulted debt, but if our clients request, we will work to re-establish a business relationship between both parties. Our collectors are trained in Diplomatic Negotiations to maintain your reputation in the industry while receiving payment for services or products delivered.
Customized Collection Efforts: Unlike most other collection agencies, FMS gives you the ability to control the manner in which we pursue collections on your behalf, on an account-by-account basis or a customized protocol for your entire portfolio: